Refund Policy

Refund Policy

50% forfeited if informed before 48 hours. Else, all 100% forfeited.

Check In:

Normal check in time is 11:00a.m For late arrivals, please call for instructions on the procedure for arrival after 6 pm. Check-out is at 10:00 AM.

Children and Infants:

Child (2-5 years) can stay free of charge with parents using existing beds. No free extra bed (or roll-away). The child's breakfast till 5 years is complimentary and above that normal menu charges will be applied.

In case that you require the extra bed for your child (2-5 years old), the third person's rate applies which you have to select "3 adults" instead of 2 adults and 1 child in the reservation form. Once you reserve under the rate for 3 adults, you will also get 3 breakfasts unless stated otherwise. Cots for infants can be requested, subject to availability.

Non-arrival to the Hotel (No Show):

If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation.

If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise, as mentioned above, the entire reservation will be auto cancelled and no refund will be issued.

Shorten Stay (Early check-out):

Shorten stay is subject to the whole period charge whether or not you stay the whole period. If you know that you are changing your plan, please contact us as early as possible to minimize the charge by the hotel.

Special Request:

Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only. In case that there is an accessibility request (i.e. wheelchair accessible room), please contact us before submitting the reservation.

Voucher:

At the time the reservation is confirmed, we issue a confirmation number and voucher that you can print out. It is very important to present the confirmation voucher to the hotel upon arrival. Failure to produce the confirmation at check-in may result in the hotel not honouring your reservation or failing to trace the record.

Payment Security:

It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by the latest security technology. Upon checkout, your credit card information is directly transferred to the bank and securely tested.